Chief Executive Officer
Ralph Jones has more than 30 years of management, finance, system design, system flow analysis, teaching, and programming experience. He is the owner of Small Business Support Services and was an accounting manager and technical accounting consultant for CNA Insurance. He was the primary developer for the company’s first line of accounting related products. In 1993 he helped design and develop InfoLine, a calling system for schools. In 1996, he helped design and develop a Student Tracking and Reporting System (STARS), a client server based system used in over 25 Chicago Public Schools. He led strategic efforts to develop school management and communication systems including InfoLine Plus, and Parent-Update, and many other products. Mr. Jones received his formal training in accountancy at Roosevelt University, in Chicago. Mr. Jones is a member of the advisory board for Sykes and Williams LLC.
Chief Service Administration Officer
André S. Dixon has served as Vice President of Support Services since joining Small Business Support Services (SBSS) in 2005. In this role, he is able to apply his 35 years of teaching experience to lead the efforts to train in-house support personnel as well as to ensure a superior customer experience. In his educational career, he held various teaching and administrative positions at a number of schools in the Chicago Public School system. These experiences have positioned him well to understand the issues facing school administrators and students in today’s educational environment. His background has enabled him to provide valuable insight into the design of some important features of InfoLine Plus (a student administration system). During his tenure at Lane Technical High School, in Chicago, Mr. Dixon served as the main consultant with SBSS on the design of the S.T.A.R.S. student information management program. Mr. Dixon received his formal training at Roosevelt University in Chicago.
Director of Instructional Services
Vincent Walker is a consultative sales professional with over 30 years of experience in the fields of financial services, advertising, and entertainment promotions. Mr. Walker is creative director of Walker Productions, where he combines his experience in strategic consulting with his passion for photography, video, and graphic design to produce digital content for business brand development.
Vincent has a passion for creativity and for capturing history, which has placed several projects under his belt, including many music video commercials, documentaries, and he has captured the stories of some of Chicago’s great legends.
Mr. Walker’s true purpose has been realized thru community involvement in the areas of politics, non-profit work, violence intervention, conflict resolution, and providing leadership to young people. Vincent has played chess for 30 years with some of the greatest chess players in Chicago, provided private lessons to Ernie Banks and others, and has taught chess in the school system and park district for seven years, including five with Youth Development Systems. He gives young minds the benefit of strategic and consequential thinking while having fun learning a game that they will enjoy for the rest of their lives.