Chief Executive Officer
Ralph Jones has more than 30 years of management, finance, system design, system flow analysis, teaching, and programming experience. He is the owner of Small Business Support Services and was an accounting manager and technical accounting consultant for CNA Insurance. He was the primary developer for the company’s first line of accounting related products. In 1993 he helped design and develop InfoLine, a calling system for schools. In 1996, he helped design and develop a Student Tracking and Reporting System (STARS), a client server based system used in over 25 Chicago Public Schools. He led strategic efforts to develop school management and communication systems including InfoLine Plus, and Parent-Update, and many other products. Mr. Jones received his formal training in accountancy at Roosevelt University, in Chicago. Mr. Jones is a member of the advisory board for Sykes and Williams LLC.
Chief Service Administration Officer
André S. Dixon has served as Vice President of Support Services since joining Small Business Support Services (SBSS) in 2005. In this role, he is able to apply his 35 years of teaching experience to lead the efforts to train in-house support personnel as well as to ensure a superior customer experience. In his educational career, he held various teaching and administrative positions at a number of schools in the Chicago Public School system. These experiences have positioned him well to understand the issues facing school administrators and students in today’s educational environment. His background has enabled him to provide valuable insight into the design of some important features of InfoLine Plus (a student administration system). During his tenure at Lane Technical High School, in Chicago, Mr. Dixon served as the main consultant with SBSS on the design of the S.T.A.R.S. student information management program. Mr. Dixon received his formal training at Roosevelt University in Chicago.
Vice President of Sales
Doug Jackson is a seasoned sales professional with over 20 years of educational technology experience. From large urban school districts to K-12 rural schoolhouses, he has implemented technology-based solutions that well exceed ecxpectations. Mr. Jackson has also able to secure large multi-year installments with the Department of Corrections, community colleges as well as workforce development organizations throughout the Midwest. With a strong belief that the implementation is as important as the sale, he has led teams in Chicago, Peoria, and Educational Services of America who had locations nationwide. After 15 years of field sales and implementation lead, he was able to reach sales goals exceeding twenty million dollars ($20MM).
Doug has been lauded as an 8 time President’s Club sales winner with PLATO Learning. In 2009, he received the Silver Sales award from Carnegie Learning for placing second in total revenue. He has completed certifications in Professional Selling Skills, Interpersonal Relationships and Circle of Leverage. He is a recognized expert in his field with vast experience in delivering both business and education strategies that achieve administrative, community and teacher buy-in.
Doug is an active member of his community and spends his time supporting youth organizations where his sons participate. A consummate volunteer at school activities and an avid sports enthusiast Jackson rarely misses a youth team game or practice. Mr. Jackson currently resides in Chicago with his wife and two sons.